![]() Re-install the battery (for removable battery models) and connect the AC adapter, then try to restart your laptop.Įnter the BIOS configuration.Please turn off the laptop (press and hold the Power button for 15 seconds until the Power light is OFF to force shut down), then press and hold the Power button for 40 seconds to do CMOS reset.There is a removable battery pack in the illustration below(C) as an example. Note: Some models cannot remove the battery pack (non-removable battery models), please ignore this step(b). Please remove the battery (for removable battery models).(These models need to plug in the AC adapter to do the Hard reset process.) Note: Please don’t remove the AC adapter for ASUS laptop TP420IA and UX425IA model. If you have no other PCs, USB drives, or the BIOS has been updated to date, please ignore this step. Please use another PC to search and download the BIOS on the ASUS support site for the defective model, then copy the BIOS into a USB drive. Update BIOS to the latest version, learn more about How to use EZ Flash to update the Notebook BIOS version.Remove the accessories, such as external hard drives, printers, memory cards, CD/DVDs, dongles, etc.Enter the Safe mode and reset the system.To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about How to fix frozen ASUS / ROG logo screen. Troubleshooting - How to fix frozen ASUS / ROG logo screen
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